In the early stage, we will focus on the customer's needs, which will help the customer to have a good impression of our professionalism. After that, we will provide our professional knowledge on the customer's products for reference and assist the customer to complete a perfect product. If the customer needs design services, we also have designers who can give customers advice.
1. According to the requirements of the customer, our company will select the burner for the customer and provide technical solutions.
2. After both parties determine the burner model, sign the contract and pay the deposit. The production time starts after receiving the deposit.
3. The product delivery time will not exceed 45 days.
After-sales service
1. After-sales service commitment
T&H Ke Neng Co., Ltd. (China) Representative Office provides users with all-weather, all-round, efficient and high-quality after-sales service. For this reason, our company solemnly promises as follows:
1. After-sales guarantee:
① Our company will deliver the contract goods to the user's designated location on time in accordance with the terms of the contract to ensure quality and quantity.
② During the effective use period of the burner, gas and fuel system, and control system, if any quality problems occur due to design, manufacturing, materials, etc., our company will bear the product quality responsibility.
③ The company has sufficient spare parts to ensure timely supply.
④ The company promises to bear product quality responsibility for the quality problems of the design, manufacturing and materials of the products of the confirmed related supporting manufacturers.
2. On-site technical service
① When installing the equipment, the company will send professional personnel to provide technical guidance to ensure the installation quality according to the standard requirements of the construction design plan.
② When debugging the equipment, the company will send professional technicians to the site to ensure the smooth progress of the entire debugging process.
③ In the acceptance work, the problems raised by the user will be solved one by one to ensure that the various indicators and performance of the burner and control system meet the design requirements.
④ Provide the user with a full set of technical documents and drawings, materials, samples and installation instructions of the product in a timely manner.
3. Warranty and service
① The burner, gas system and control system products provided by the company will be subject to warranty after acceptance. During the warranty period, the company will bear the maintenance responsibility for accidents that are not caused by human responsibility free of charge, and implement lifelong service after the warranty period.
② The company implements 24-hour all-weather, all-round after-sales service. As long as the user needs it, the company's relevant personnel can respond within 24 hours and rush to the site to troubleshoot.
③ The company visits users regularly or irregularly, implements tracking services, understands the use of products, establishes user files, and provides good user services. Ensure that the product quality information feedback processing rate is 100%.
